Assistant Supporter Services Officer

Plan International Hong Kong is looking for a motivated and energetic candidate who has a passion in serving the underprivileged children to join our team as an Assistant Supporter Services Officer.

Reporting to the Donor Engagement Manager, this position in the Supporter Services Department play a crucial role in delivering quality supporter / donor services through daily communications and supporter activities. This role provides support to develop a closer relationship between Plan International Hong Kong and its supporters.

Responsibilities:
  • Assist in implementation of CRM strategies to shorten the communication response time and increase donor retention
  • Supervise volunteers in executing the operations of child sponsorship programme, including translation, fulfillment and letter-shopping
  • Handle daily hotline and email enquiries from donors
  • Administer the mass mailing of donor communication materials
  • Prepare monthly sponsorship report
  • Support donor activities, donor trips and organisation events
  • Perform other duties as assigned by supervisor 
Requirements:
  • Degree holder
  • Fresh graduate is welcomed
  • 1 year’s work experience in customer service in an advantage
  • Proficient in written and spoken English and Chinese
  • Proficient in MS Word and Excel, Chinese word processing
  • A good team player with excellent interpersonal and communication skills
  • Well organised, attentive to details with logical thinking, strong sense of responsibility and able to meet deadlines
  • Occasional travel is required
  • Immediately available is preferred
  • Agree with Plan’s mission and vision and observe strictly to data privacy and child safeguarding policies

How to apply?

Please send your resume with current and expected salary to [email protected]

Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within two months may consider their application unsuccessful.

Prospective employees are requested to undergo Sexual Conviction Record Check.