Part-Time Customer Service Clerk
Job Highlights
Job Description
PRINCIPAL ROLES AND RESPONSIBILITIES:
- This position assists the Manager to provide a seamless customer experience so as to maximize the support from the donors and supporters.
- Communicate with donors by making various outbound telephone calls, including welcoming donors, courtesy calls, miss payment reminders, cancellation notifications, recurring donation end-date reminders, and upgrading donation amounts, etc.
- Update donors’ information as per donors’ request to ensure the database is kept in the most accurate manner
- Assist in clerical work within the team when necessary
- Perform other duties as assigned by supervisor
SKILLS REQUIRED:
Level of education
- Form 5 or above, passed in HKCEE/ DSE English and Chinese
Knowledge / Job Specific Competencies
- Working experience in customer services or call centre is an advantage
- University students are also welcomed
- Good written and spoken English and Chinese
- Good PC skills including MS Word, Excel and Outlook, Chinese word processing
- Commit to work at our office at least 2 days a week on a regular timeslot
Personal Qualities
- Customer-oriented, with excellent communication and negotiation skills
- Result-oriented and attentive to details
- Strong sense of responsibility and able to meet deadlines
- Well organized and a good team player
TERMS AND CONDITIONS:
- This is a part-time position based in Hong Kong with a maximum of 17 working hours per week
- Please provide your expected and current salary in your application
