Supporter Services Officer


This position facilitates a seamless donor experience so as to maximise the support from the donors and supporters through implementing the donor maintenance strategy and to provide excellent customer services:

  • Perform child assignment to donors
  • Supervise part-time staffs and volunteers and work with vendors for facilitating communications between donors and Sponsored Children
  • Liaise with offices in other countries to facilitate communications of the Child Sponsorship Programme and donors’ engagement
  • Handle communications with donors and donor activities such as donor trips and gathering
  • Update donors about the development of the Child Sponsorship Programme and issues related to their sponsorship
  • Handle donors and public’s inquiries by providing adequate and accurate information
  • Update donors’ information and ensure the good quality of our database


Level of education

  • University Degree preferably in Business, Customer Services, Management, Communication or Social Sciences or other related disciplines

Knowledge / Job Specific Competencies

  • At least 1 year working experience in customer services/ relationship management areas, preferably in NGO sectors
  • Proficient in written and spoken English and Chinese
  • Good PC skills including MS Word, Excel, PowerPoint and Outlook, Chinese word processing
  • Occasional travel is required

Personal Qualities

  • Customer-oriented, with excellent interpersonal and communication skills
  • Attentive to details, strong sense of responsibility and able to meet deadlines
  • Well organised and a good team player


  • Immediately available is highly preferred
  • Please provide current and expected salary information in your application

Please send your resume with current and expected salary to [email protected]

Personal data collected will be used for recruitment purposes only. Prospective employees are requested to undergo Sexual Conviction Record Check.