Supporter Services Officer

PRINCIPAL ROLES AND RESPONSIBILITIES:

This position facilitates a seamless donor experience so as to maximise the support from the donors and supporters through implementing the donor maintenance strategy and to provide excellent customer services:

• Perform child assignment to donors
• Supervise part-time staffs and volunteers and work with vendors for facilitating communications between donors and Sponsored Children
• Liaise with offices in other countries to facilitate communications of the Child Sponsorship Programme and donors’ engagement
• Handle communications with donors and donor activities such as donor trips and gathering
• Update donors about the development of the Child Sponsorship Programme and issues related to their sponsorship
• Handle donors and public’s inquiries by providing adequate and accurate information
• Update donors’ information and ensure the good quality of our database

SKILLS REQUIRED:

Level of education

• University Degree preferably in Business, Customer Services, Management, Communication or Social Sciences or other related disciplines

Knowledge / Job Specific Competencies

• At least 1 year working experience in customer services/ relationship management areas, preferably in NGO sectors
• Proficient in written and spoken English and Chinese
• Good PC skills including MS Word, Excel, PowerPoint and Outlook, Chinese word processing
• Occasional travel is required

Personal Qualities

• Customer-oriented, with excellent interpersonal and communication skills
• Attentive to details, strong sense of responsibility and able to meet deadlines
• Well organised and a good team player

TERMS AND CONDITIONS:

• The successful candidate will be appointed on a one-year contract basis and renewable subject to operational needs.
• Immediately available is highly preferred
• Please provide current and expected salary information in your application

Please send your resume with current and expected salary to [email protected]

Personal data collected will be used for recruitment purposes only. Prospective employees are requested to undergo Sexual Conviction Record Check.