Supporter Services Coordinator

Plan International was founded over 80 years ago and is one of the world’s leading child-focused organisations. We strive for a just world that advances children’s rights and equality for girls. Headquartered in the U.K., we are working in 56 developing countries to improve the quality of life in health, education, environment and livelihood with the funding from 21 fundraising offices. Plan International is independent, with no religious, political or governmental affiliations.

Plan International has a deep connection with Hong Kong as it operated a field office from 1959 to 1973, helping nearly 12,000 local children and their families. The Hong Kong office is re-opened in 2009, giving the Hong Kong community a chance to give back by supporting child development programmes and emergency relief work in Mainland China, Asia, Africa and the Americas. Plan International Hong Kong has extended its work to local community in recent years with a focus on safeguarding children’s best interest so they can grow up equally, are being valued and cared for, and free from discrimination, fear or violence.

We are looking for a motivated and energetic candidate who has a passion in serving the underprivileged children to join our team as Supporter Services Coordinator.

Reporting to the Donor Engagement Manager, this position in the Supporter Services Department play a crucial role in delivering quality supporter / donor services through daily communications and supporter activities. This role provides support to develop a closer relationship between Plan International Hong Kong and its supporters.

  • Perform data entry job and follow up with donors via phone or email
  • Perform receptionist duties
  • Support mailing of donor communication materials
  • Support daily hotline and email communication with donors as well as follow up work
  • Support donor activities and organisation events
  • Perform other duties as assigned by supervisor
  • F.5 / DSE or above
  • At least 1 year working experience, preferably in data entry, administration and customer services
  • Good command in written and spoken English and Chinese. Mandarin proficiency is an advantage
  • Accurate and fast typing skills in Chinese and English is a must
  • Proficient in MS Outlook, Word and Excel
  • Patient, well-organised, efficient and with good attention to details
  • A good team player with excellent interpersonal and communication skills
  • Agree with Plan International’s mission and vision and observe strictly to data privacy and policies of safeguarding children and young people

How to apply?

Please send your resume with current and expected salary to [email protected]

Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within two months may consider their application unsuccessful.

Prospective employees are requested to undergo Sexual Conviction Record Check.