Customer Services Assistant Officer / Officer (1 year contract)
PRINCIPAL ROLES, RESPONSIBILITIES AND REQUIREMENTS:
This position engages our donors and supporters by providing excellent customer services and supporting the department’s logistics.
PRINCIPAL ROLES AND RESPONSIBILITIES:
- Deliver professional customer service through inbound & outbound calls, email and walk-in
- Perform data entry and update of customer information and transaction into the CRM
- Handle the letter printing and mail coordinating such as welcome letters, and receipts etc.
- Support the coordination and logistics of engagement activities, events and trips
- Support ad-hoc duties if required
SKILLS REQUIRED:
- Immediate availability is highly preferred
- HKCEE/DSE or above with 1 year’s relevant work experience. Fresh graduate is also welcome with on-the-job training provided
- Good spoken and writing in English and Chinese (Cantonese and Mandarin)
- Proficient in MS Office and Chinese word processing
- A team player with good attention to details
- Passionate to work in the NGO industry and motivated by our Plan’s values
CONDITION OF SERVICES:
- Candidate with more experience will be considered as Officer
- Stable working hours, 09:00-17:30 Monday to Friday
- 5 days work week and public holidays
- Medical and dental benefits
- 14 days paid annual leave plus additional leave such as marriage and maternity/paternity leave
- Monthly well-being / team building activities
TERMS AND CONDITIONS:
Personal & Application Information
Please provide the availability, current and expected salary information in your application to HR Department via [email protected]
Prospective candidates are requested to undergo an Anti-Terrorism check, Sexual Conviction Record Check and reference check.
Plan International is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
