Part-time Telephone Clerk

Plan International was founded over 80 years ago and is one of the world’s leading child-focused organisations. We strive for a just world that advances children’s rights and equality for girls. Headquartered in the U.K., we are working in 56 developing countries to improve the quality of life in health, education, environment and livelihood with the funding from 21 fundraising offices. Plan International is independent, with no religious, political or governmental affiliations.

Plan International has a deep connection with Hong Kong as it operated a field office from 1959 to 1973, helping nearly 12,000 local children and their families. The Hong Kong office is re-opened in 2009, giving the Hong Kong community a chance to give back by supporting child development programmes and emergency relief work in Mainland China, Asia, Africa and the Americas. Plan International Hong Kong has extended its work to local community in recent years with a focus on safeguarding children’s best interest so they can grow up equally, are being valued and cared for, and free from discrimination, fear or violence.

Responsibilities and duties:
  • Conduct outbound calls to supporters on child sponsorship and donation issues for information confirmation and upgrading
  • Ensure all calls are logged accurately, including supporters’ information, call results and any follow up actions to keep the database in the most accurate manner
  • Perform other admin duties as assigned by supervisor
  • Work on part-time basis: 2 days a week on Mon-Fri from 9.00am – 5.30pm
Requirements:
  • Form 5 or above, with 1 year of related work experience
  • University students are also welcomed
  • Good telephone manner and customer service oriented
  • Fluent in Cantonese; Good command of English and Putonghua is an advantage
  • Accurate typing skills in Chinese and English
  • Good knowledge in MS Office (Excel & Outlook)
  • A good team player with excellent interpersonal and communication skills
  • Agree with Plan International’s mission and vision and observe strictly to data privacy and policies of safeguarding children and young people

How to apply?

Please send your resume with current and expected salary to [email protected]

Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within two months may consider their application unsuccessful.

Prospective employees are requested to undergo Sexual Conviction Record Check.